So why choose nose2tail?

We have 4 simple recipes that are made from truly freshly prepared quality ingredients.
Unlike other quality pet food brands, we only put one protein in each recipe.
So if your dog has an intolerance you can choose a variety of flavours that are irresistible.

Delivery Details


Delivery UKAll orders to mainland UK will be charged a flat rate of £3.99.

Orders to non mainland UK including Highlands, Islands and Northern Ireland will incur delivery costs of £5.99 on all orders.

Delivery within the UK is free for any orders over £30 

There are no hidden additional extra costs, the price shown is a delivered price to you door. All overseas orders will be subject to additional postage charges. For information on overseas orders please e-mail: info@nose-2-tail.co.uk

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

• to make good any shortage or non-delivery;

• to replace any goods that are damaged or defective; or

• to refund to you the amount paid by you for the goods in question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Delivery Schedule

All orders will be processed immediately. Orders are normally despatched the same working day (if received before 12.00 noon working days only) and standard delivery are normally received in 3 - 4 working days (UK Mainland Only). These orders are normally dispatched by Royal Mail or Interlink (signature required) delivery service. International orders are generally received in under 14 days.

Premier delivery service (UK Mainland only) orders despatched the same working day (if received before 1.00pm working days only) on a signed for delivery service and will be despatched on a next WORKING DAY delivery service (Monday - Friday). Your items must be signed for, or instructions left to ensure the parcel can be left safe. If we cannot despatch the item in the stated time, you will not be charged the additional Premier payment. We make every attempt to ensure delivery is made the next working day, In the unlikely event that your parcel cannot be delivered due to a courier error - we will refund you the Premier service charge. We do not accept any other liabilities, expenses or compensation claims other than the Premier refund charge.

**Please note - if the courier attempts to make a delivery, and no one is in to sign for the parcel, or you have not left clear instructions for the item to be left safe, no refund will be issused as the courier has made every attempt to deliver the parcel** Northern Ireland delivery is normally 7 - 10 days. Isle of Man orders delivery is normally 3 - 4 days.

Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Please be aware that we cannot accept any claim for damages caused by the carrier once you have signed for the goods "received in good condition" or words to this effect that appears on the carrier's paperwork/delivery notes. For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc before signing.

You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, VAT at the then current rate will be added. All other orders are VAT free.

Guarantee

We guarantee your satisfaction. Please advise us within 7 days if you are not completely safisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.